Shipping Policy – Maison De Parfum Shop

At Maison De Parfum Shop, we want to ensure that your order reaches you quickly and securely. We are committed to providing a reliable, convenient, and hassle-free shipping experience for all our customers across the United Kingdom.

1. Shipping Service

We aim to provide a fast and secure delivery service using Royal Mail Special Delivery, subject to the service selected and availability for your delivery address.

• Free Shipping: We offer free shipping on all orders, with no minimum purchase required.

• Estimated Delivery Time: Most eligible orders are expected to arrive the next working day after dispatch. Delivery times may vary depending on the time your order is placed, your delivery address, and public holidays.

• Delivery Delays: If your order has not arrived within the expected delivery period, please allow 3–5 business days beyond the estimated delivery date before contacting us, unless your tracking information indicates a problem that requires earlier attention.

Delivery estimates are not guaranteed and may be affected by circumstances outside our control.

2. Order Processing and Dispatch

We aim to dispatch eligible orders on the same working day when they are placed before the following cut-off times:

• Monday to Friday: Orders placed by 4:00 PM.

• Saturday: Orders placed by 11:00 AM.

Orders placed after these cut-off times may be dispatched on the next working day.

Please note that same-day dispatch is not guaranteed during bank holidays, public holidays, or exceptional circumstances. Dispatch schedules may be adjusted during these periods.

3. Postcode Exclusions and Remote Areas

Sunday delivery may not be available in certain postcode areas, including:

• Postcode areas: AB, BT, GY, HS, IM, IV, JE, KW, ZE.

• Additional postcode districts: DD9–DD11, DG5–DG9, FK17–FK21, KA27–KA30, KY10, KY14–KY16.

• Other postcode districts: PA20–PA38, PA41–PA49, PA60–PA78, PA80, PH5–PH9, PH11–PH13, PH15–PH26, PH30–PH50, PO30–PO41, TD5, TD15, TR21–TR25.

Customers in remote areas, including parts of Northern Ireland, the Scottish Highlands, and the Channel Islands, may experience longer delivery times.

Please check the delivery options available for your postcode when placing your order.

4. Holidays and Weekend Deliveries

During busy periods, including Christmas, bank holidays, public holidays, and major shopping events, dispatch and delivery may take longer than usual.

We will do our best to keep customers informed of any significant changes to our shipping arrangements. Please check your order confirmation and tracking information for the latest available updates.

5. Order Tracking

Once your order has been dispatched, we will provide tracking information where available.

You can use your tracking number on the official Royal Mail website to check your parcel's delivery progress.

Please allow some time for tracking information to update after dispatch.

6. Delayed, Missing, or Undelivered Orders

If your order is delayed or appears to be missing, please contact our customer support team at parfummaisonde2@gmail.com.

Please include your order number and any available tracking details so we can investigate the issue and assist you.

We will work with the relevant delivery provider to help resolve delivery problems. Your statutory consumer rights remain unaffected by this policy.

7. Contact Us

If you have any questions about our shipping policy, delivery times, or the status of your order, please contact us:

Store Name: Maison De Parfum Shop
Email: parfummaisonde2@gmail.com
Shipping Destination: United Kingdom

We appreciate your business and thank you for choosing Maison De Parfum Shop. We are committed to providing a smooth and reliable shopping experience, from placing your order to receiving your perfume.

Last updated: 10 October 2026